Senior Application Support Executive

About the role

-Responsible for providing system and functional support for key business applications, including SCM, ERP, Batching Plant systems, softphone systems, and other online platforms.
-Assist in the implementation and deployment of application-related projects across the Central and Eastern regions, including Headquarters (HQ) and Plant operations.
-Analyze business data, develop reports and dashboards to support informed decision-making, provide training and guidance to end users, resolve system-related issues, and promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency.

Key responsibilities

• Provide system and functional support for SCM, ERP, Batching Plant systems, softphone systems, and other online platforms
• Assist in the implementation and deployment of application-related projects across the Central and Eastern regions
• Analyze business data and develop reports and dashboards to support informed decision-making
• Provide training and guidance to end users
• Resolve system-related issues
• Promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency

About you

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related field
• Minimum of 2 years of experience in supporting or managing ERP, SCM, and/or Plant systems
• Hands-on experience with Windows Server, MS SQL Server, PostgreSQL, or similar database and server platforms
• Practical experience in ETL development, data processing, and/or system integration across multiple business applications
• Good understanding of business process workflows involving ERP, SCM, and Batching Plant systems
• Strong troubleshooting skills with the ability to identify, resolve, and support functional users in addressing system-related issues
• Intermediate proficiency in MS SQL Server, Oracle, or PostgreSQL, particularly for data extraction, querying, and manipulation
• Good understanding of ETL concepts and practical experience with ETL tools
• Ability to analyze, interpret, and visualize data to generate meaningful business insights
• Familiarity with Power BI, Business Objects, Jet Reports, or other SQL-based reporting and business intelligence tools