Senior Application Support Specialist

About the Role

We are looking for a highly experienced Senior Application Support Specialist to ensure the reliability, stability, and continuous improvement of critical business applications. This role will work closely with development, infrastructure, and business teams to support production systems, manage incidents and operational escalations, drive automation initiatives, and contribute to service excellence.

The ideal candidate has a strong background in enterprise application support, incident and problem management, SQL/database troubleshooting, Agile delivery, release management, and operational support within complex environments.

Work Arrangement: 3 days RTO per week, 3 months Midshift / Quarterly Night Shift rotation

Key Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate the smooth transition of application features from development to production environments.
• Drive continuous improvement initiatives to optimize business application support and operational processes.
• Identify and implement opportunities to automate manual operational tasks, improving consistency and efficiency.
• Participate in incident and problem management processes and provide timely communication to stakeholders.
• Manage operational escalations and ensure prompt resolution of critical issues.
• Collaborate with development, infrastructure, QA, and business teams to maintain application stability and performance.
• Support production deployments, releases, upgrades, and change management activities.
• Perform root cause analysis and recommend preventive actions to reduce recurring incidents.
• Maintain technical documentation, runbooks, and operational procedures.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• 9+ years of experience in Application Support, Production Support, IT Operations, or a related role.
• Strong experience supporting enterprise applications in production environments.
• Proficiency in relational databases, preferably Microsoft SQL Server; Snowflake experience is an advantage.
• Hands-on experience with Incident Management and Problem Management.
• Experience working within Agile frameworks such as Scrum, Kanban, or SAFe.
• Strong Agile delivery experience with exposure to Release Management and engineering practices.
• Proven ability to manage multiple priorities, projects, and operational activities simultaneously.
• Strong analytical and troubleshooting skills with excellent attention to detail.
• Experience or active personal learning in Artificial Intelligence (AI).
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience with Snowflake databases.
• Knowledge of cloud platforms, preferably AWS.
• Experience with CI/CD pipelines and tools such as GitLab, Jenkins, Azure DevOps, or similar.
• Experience supporting SaaS applications such as SAP, Oracle Cloud, Salesforce, Workday, or similar platforms.
• Knowledge of Java and/or Python.
• Experience using ServiceNow, Jira, Confluence, or comparable ITSM and collaboration tools.

What We're Looking For

A successful candidate will demonstrate:

• Strong ownership of production environments and operational excellence.
• The ability to lead and coordinate major incidents effectively.
• A proactive mindset focused on automation and continuous improvement.
• Strong collaboration across business and technical teams.
• The ability to thrive in fast-paced enterprise environments while maintaining service quality and stability.

Why Join Us?

• Opportunity to support business-critical enterprise applications.
• Exposure to modern cloud, DevOps, and AI-driven technologies.
• Collaborative and globally distributed teams.
• Continuous learning and professional development opportunities.
• A culture focused on innovation, operational excellence, and customer success.