Senior Application Support Specialist

Jobbex , a company that empowers people & organizations by matching great talents to great projects is looking for the next L2 Application Support Specialist to support one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsibilities:

• Manage and resolve application incidents within agreed service levels.
• Resolve complex and critical application issues in production environments.
• Collaborate closely with L3 Engineering, Development, SRE, DevOps, and Infrastructure teams to ensure seamless incident resolution.
• Monitor application performance and collaborate with Product and Engineering teams to improve performance, stability, and supportability.
• Develop, maintain, and track error budgets for supported applications.
• Implement and improve automated monitoring and alerting for applications and underlying infrastructure.
• Lead support-related projects and continuous improvement initiatives.
• Generate and analyze reports on support metrics and application performance.
• Develop and maintain technical documentation, knowledge base articles, and operational procedures.
• Communicate effectively with senior management and key stakeholders regarding critical incidents and improvement actions.
• Mentor junior team members and provide advanced technical training.

Requirements:

• Proven experience in L2 Application Support, preferably with previous experience in cloud environments.
• Strong troubleshooting and problem-solving skills.
• Experience with technologies such as Java, Spring Boot, Kubernetes, MongoDB, and Kafka .
• Good understanding of Kafka and event-driven architectures.
• Experience with Azure, AWS, or GCP is highly preferred.
• Experience with monitoring and alerting solutions.
• Knowledge of observability tools such as Elastic, Splunk, Dynatrace, or New Relic is a plus.
• Good understanding of observability concepts and best practices.
• Experience working in complex and business-critical production environments.
• Willingness to participate in a 24/7 on-call rotation , typically one week per month.

Enthusiastic?

Apply and lets talk.

By submitting your application, you authorize Jobbex to process and store your personal data for recruitment purposes, in accordance with applicable data protection laws. Your information may be kept in our talent database for future opportunities.