Senior AR Caller

Roles and Responsibilities :

• Manage AR calls to resolve outstanding accounts receivable issues, negotiate payments, and obtain payment plans from patients or insurance companies.
• Identify and address denials by investigating root causes, appealing denied claims, and implementing strategies to reduce denial rates.
• Collaborate with internal teams such as billing, coding, and customer service to resolve complex patient complaints and improve overall revenue cycle management (RCM).
• Analyze data to identify trends in account receivables aging reports and develop targeted campaigns to collect outstanding balances.

Job Requirements :

• 1-4 years of experience in AR calling or similar role in a healthcare setting.
• Strong knowledge of denial management processes including appeal procedures for denied claims.
• Excellent communication skills for effective negotiation with patients/insurance companies over the phone.
• Ability to work independently with minimal supervision while maintaining high productivity levels.