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Job Description:

Senior Assist Cargo Reporter

Job Summary
The Brokerage Senior Cargo Reporter supports the submission of the day-to-day brokerage cargo report. They will support the data categorization (where applicable) and resolve cargo report submission issues along with monitoring status updates in line with expected timelines

Job Duties

• Monitoring Cargo reporting workflows and manifest
• Brokerage Cargo report submission
• Responsible for resolving un-manifested shipments and reconciliation procedures
• Responsible for reconciling manifest shipment categorization (from Intervention)
• Data Categorization, where applicable
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
• Work with the product training teams to stay updated on product and process knowledge and be informed of any changes in company policies
• Solve ' 'customer's problems while turning frustrated customers into repeat customers
• Take action in dealing with repeating situations, creating CAPs to overcome and prevent the root cause
• Performs tasks as directed by management

Job Competencies

• Strong organizational skills, attention to detail and accuracy
• Excellent typing skills and proficiency in Microsoft Office programs
• Proficient literacy and numeracy skills
• The ability to remain calm under pressure
• Ability to work as part of a team
• Willing to show initiative
• Ability to adhere to safety regulations and promote a safe work environment
• Reliable, with high integrity and a strong work ethic
• Ability to keep a positive attitude in a fast-paced environment
• Reliable, with high integrity and a strong work ethic
• Ability to keep a positive attitude in a fast-paced environment

Requirement

• Education: Bachelor’s Degree, IT
• Accomplishments: Experience – Preferred
• Alternatives (If Applicable): BROKERAGE
• Minimum 2' 'years' experience in similar roles and exceptional performance a must
• Ability to multitask multiple projects and provide guidance to workgroup
• Ability to delegate responsibilities and provide leadership and training to workgroup

Employee Type:

Permanent

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