Senior Assistant, Administration

FFM FARMS SDN BHD | TRONG FARM, PERAK

Job Responsibilities:

• Processing, maintaining, and updating customer databases, sales records, and related documents.
• Checking the accuracy of data related to customer orders, stock, invoices, and transportation arrangements.
• Preparing sales reports, financial statements, invoices, memos, and other sales-related documents.
• Handling customer requests, enquiries, and complaints appropriately and ensuring timely follow-up.
• Processing sales transactions and liaising with customers and wholesalers to facilitate sales arrangements.
• Registering and processing New Credit Application Forms for new customers and ensuring all required documents are complete.
• Assisting customers in making purchase decisions and coordinating the necessary arrangements.
• Monitoring sales orders, stock availability, and delivery arrangements to ensure customer requirements are met.
• Coordinating with internal departments, customers, wholesalers, and transporters to ensure smooth sales operations.
• Preparing and submitting reports related to assigned job functions.
• To comply with Section 24 of the Occupational Safety and Health (Amendment) Act 2022 – General Duties of Employees at Work.

Education & Qualification

• Candidate must possess at least a Diploma in Business Administration, Sales & Marketing, Management, or a related field.

Relevant Experience & Years of Service

• Minimum 3 years’ relevant working experience in Sales Administration, Sales Support, Customer Service, or related field.

Technical Skills & Professional Knowledge

• Good knowledge of sales administration processes, customer management, order processing, invoicing, and documentation.
• Display a high degree of accuracy, attention to detail, and discipline in following up on outstanding matters.
• Detail-oriented, good interpersonal skills, team player, and possesses self-initiative.
• Good verbal and written communication skills to effectively communicate with customers, wholesalers, employees, and other stakeholders.
• Experienced in executing and improving administrative and sales procedures.
• Able to engage in a professional and collaborative manner with internal and external stakeholders.
• Well versed in Microsoft Word, Excel, and PowerPoint. Experience in SAP environment, Microsoft Outlook, Teams, and OneDrive is an added advantage.
• Strong organizational and time management skills to meet deadlines and manage multiple priorities.
• Good problem-solving skills and ability to handle customer requests and enquiries effectively.