Senior Assistant Director, Operations Performance

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

You will be an essential part of the Population Health Transformation Division's (PHTD) Operations Planning & Implementation leadership team.

You will lead the Operations Performance team by providing strategic leadership & oversight in Operational Performance Management, Data Analytics, Reporting, Process Optimisation & Fund Governance to enable effective implementation across Healthier SG, National Schemes & Primary Care Transformation.

Key Roles & Responsibilities:

1. Operational Performance Management

• Provide strategic leadership & oversight in conceptualising, coordinating & optimizing the operational performance of Healthier SG, National Schemes & Primary Care Transformation, supporting seamless implementation of new policies, information, & systems.• Track, gate-keep & review the progress of Healthier SG & Primary Care's operational milestones/targets, key trends & provide regular operational reports/updates to MOH & AIC Senior Management.• Lead in engagement and collaboration efforts with internal & external stakeholders for policy consultations, operational performance reviews, & optimisation of Standard Operating Procedures (SOPs) for operational readiness & to improve outcomes.• Anticipate emerging population health trends, implementation risks & operational issues to support proactive contingency planning & intervention.

2. Data Analytics, Insights & Sense-making

• Lead the team to collaborate with PHTD's branches & PHD to sharpen problem framing & data use-cases, as well as to identify & establish cardinal mission parameters for operational sensemaking & deep-dive analyses, to inform/sharpen HHQ's policy & drive evidence-based decision making.• Collaborate with the other departments to translate complex data into actionable insights, to support policy refinement & operational process optimisation.• Review & analyse reports drafted by other departments to assess the impact & make recommendations on the way forward.• Function as PHTD's primary interface to CSID-ODT for all data requests, dashboard developments & ensure data accuracy for all responses to stakeholders.• Function as PHTD's primary interface to CSID-Ops Hub for all HSG-related queries from PQs, QSM & stakeholders.

3. Strengthen Programme Performance, Fund Governance, Administration & Operational Oversight

• Lead in executing robust fund governance & administration processes, trend analysis & insights, identification of gaps & optimisation opportunities to ensure continuous strengthening of the programme performance y-o-y.• Responsible for Primary Care Network 2.0 Audit scope, budget, reporting & submissions to PCC. Job Requirements • At least 8-12 years of related work experiences in strategic planning, consultancy, data analytics, population health operations, or policy implementation, with at least 5 years in supervisory role. • Demonstrate expertise in operational performance management & process optimization. • Possess strong analytical, critical thinking & problem-solving skills, & the ability to manage multiple priorities. • Ability to take perspective, & think two levels up (higher-order) & two-levels down (lower-order) in a given situation. • Ability to create and maintain collaborative work relationship with internal and external stakeholders. • Excellent written & verbal communication skills with good attention to details.