Senior Assistant Manager / Manager, Clinical Quality, Performance & Value

Institution: Khoo Teck Puat Hospital

Family Group: Administration

The Senior Assistant Manager / Manager will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and activities across KTPH and YCH. She/He will take on the supervisory role in guiding the junior Assistant Manager in CQPV activities.

SPECIFIC (80%)

• Perform the administrative, management and coordination of the KTPH &YCH’s patient safety, clinical risk, quality improvement programmes, activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.

• Identify clinical issues by various means, e.g., case review, incident reporting, clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in KTPH & YCH.

• Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.

• Provide secretariat support to KTPH & YCH Clinical Board and its Quality Assurance subcommittees, SRE committee within KTPH & YCH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting corrective actions and recommendations to Ministry of Health, when required.

• Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.

• Participate in clinical risk management programmes within KTPH & YCH.

• Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e.g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across KTPH & YCH and National Healthcare Group to ensure sustainability.

• Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.

• Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

• Advance the profile of CQPV in the areas of quality improvement and patient safety across KTPH & YCH.

(B) GENERAL (20%)

• Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

• Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

• Senior Assistant Manager / Manager will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV.