Senior / Associate, Application Support

VinTech's primary focus is to provide B2B software solutions for financial institutions, aiming to deliver an engaging experience to their end customers. Our platform covers all major traditional asset classes, including stocks, futures, funds, and forex, as well as the rapidly evolving virtual assets. The VinTech team consists of experienced industry professionals who possess a comprehensive understanding of the dynamic financial markets. With a clear vision of how emerging technologies will shape the industry, we have seamlessly integrated state-of-the-art technologies like generative AI and Web 3 into our investment software solutions. This integration equips brokers with optimal preparation and tools to navigate foreseeable changes in the industry.

 If you are ready to take on this significant role, we invite you to apply and join our Group.

Key elements of the job:

• Providing first-line application production support for the equity business, futures trading, mutual fund, virtual asset trading or operations, and being available outside office hours if needed
• Managing, resolving, and investigating production system issues with system vendors and following up on cases, with a focus on equity trading and futures systems
• Planning and executing internal testing for system upgrades, adhering to company standards and procedures.
• Assisting in user acceptance testing and executing system deployments
• Assisting in project management of application development projects
• Perform health checks and maintaining system stability and availability for local and global markets.
• Perform Incident and Change Management, provide the incident report to management.
• Providing phone or remote support during non-office hours if required
• Providing B2B application support
• Vice President will supervise support team member and provide technical guidance to the development team

The ideal candidate:

• A bachelor's degree in computer science or related disciplines
• At least 3 years of experience in application support, preferably in the financial industry
• At least 1 years of experience in a first-line support role using Ayers/Sharp point or other OMS
• Have application/technical supervisor experience
• Working experience in brokerage or system vendor is an added advantage.
• Knowledge of equity/futures trading and settlement system functionality, operation flow, HKex, and global market connectivity (direct or indirect)
• Experience in dealing with end users and system vendors, problem-solving, and troubleshooting production issues
• Experience in system problem-solving skills on production issue handling and production deployment
• Exposure to other skills and application infrastructure, such as SQL query, FIX, Windows, Linux, VM Ware, backup, monitoring, and reporting
• Good command of written and spoken English, Mandarin and Cantonese
• Candidate with supervision experience will be considered as Vice President, Application Support

Please send your detailed resume with current and expected salary and availability by clicking “Quick Apply ”. Should you find the qualified candidate, we will contact you shortly for more.

All information provided will be treated in strict confidence and used solely for recruitment purposes.