Senior Associate / Assistant Manager , Operations Manager

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Leadership and Team Management: Demonstrate effective leadership by managing and inspiring the operations team to achieve optimal performance and adherence to established standards.
• Operations Center Oversight: Direct and coordinate comprehensive activities within the operations center, including strategic planning, deployment, and meticulous tracking of security operations to ensure efficiency and effectiveness.
• Incident Management: Act as the central point of contact for security-related incidents. Prepare detailed incident reports, initiate follow-up actions, and communicate effectively with the management team to ensure timely and appropriate responses.
• Operational Support: Provide additional operational support to the management team as needed, contributing to the overall success of organizational objectives.
• Training and Supervision: Train and supervise the operations team, ensuring strict adherence to established procedures and standard operating procedures (SOP). Foster a culture of continuous improvement and professional development.
• Strategic Contribution: Participate actively in short and long-term organizational planning and strategy discussions as an integral member of the management team, providing valuable insights and contributing to informed decision-making.
• Stakeholder Relationship Building: Cultivate and nurture positive relationships with clients, regulators, and other stakeholders. Ensure open lines of communication and collaboration to uphold the organization's reputation and meet stakeholder expectations.

Skills & Experience

• Minimum Diploma/Degree qualification from reputable institutions.
• Candidates with a background as Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) are encouraged to apply.
• Demonstrates exceptional leadership qualities and exhibits maturity in handling responsibilities.
• Strong communication, negotiation, and influencing skills to effectively interact with diverse stakeholders.
• Resourceful, self-motivated, and results-oriented, capable of working independently and delivering outcomes efficiently.
• Proficient in Microsoft applications, including Excel, Word, and PowerPoint.
• Exhibits a strong service mindset, prioritizing customer satisfaction and experience.
• Flexibility to work on 12-hour rotating shifts as required by operational demands.
• Willingness to work on weekends and public holidays, based on the assigned roster.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.