Senior Associate - Brokerage Operations

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position Summary Interactive Brokers is seeking a detail-oriented Senior Associate to join our global team and serve as a key liaison between prospective institutional clients and internal subject matter experts. This role will be instrumental in supporting business development efforts by managing the end-to-end process of Due Diligence Questionnaires (DDQs) and Request for Proposals (RFPs) across all IBKR entities worldwide. The successful candidate will work on the ongoing build out and maintenance of our RocketDocs database platform to streamline and enhance our response capabilities.

Key Responsibilities DDQ/RFP Management

• Manage global DDQ and RFP requests from institutional clients and prospects across all Interactive Brokers entities
• Coordinate with internal stakeholders to ensure timely, accurate, and comprehensive responses
• Review and analyze client requirements to determine appropriate response strategies
• Maintain response quality standards and ensure consistency across all submissions
• Track and report on DDQ/RFP pipeline, success rates, and performance metrics

Database Management & Technology

• Lead the build-out and implementation of the RocketDocs database platform
• Develop and maintain a comprehensive library of standardized responses and supporting documentation
• Ensure database accuracy, currency, and accessibility for global teams
• Continuously optimize database structure and content based on emerging client needs and regulatory requirements
• Train team members and stakeholders on database functionality and best practices

Stakeholder Management & Collaboration

• Partner with department heads and subject matter experts (SMEs) across Legal, Compliance, Risk Management, Technology, Operations, and Finance
• Facilitate knowledge transfer sessions and maintain strong working relationships with internal teams
• Coordinate review cycles and approval processes with appropriate stakeholders
• Serve as primary point of contact for DDQ/RFP-related inquiries

Process Improvement & Strategy

• Identify opportunities to streamline DDQ/RFP processes and improve response times
• Develop standardized templates, workflows, and procedures
• Monitor industry trends and competitor approaches to enhance our competitive positioning
• Support business development initiatives through market intelligence gathered from client requests

Required Qualifications Education & Experience

• Bachelor’s degree in Business, Finance, Economics, or related field
• 3-5 years of experience in financial services, preferably with exposure to institutional sales, client onboarding, or business development
• Previous experience with DDQ/RFP processes in brokerage, asset management, or related financial services environment

Technical Skills

• Proficiency with database management systems and content management platforms
• Experience with RocketDocs or similar DDQ/RFP management software (preferred)
• Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint
• Familiarity with CRM systems and project management tools

Core Competencies

• Exceptional written and verbal communication skills
• Strong analytical and problem-solving abilities
• Excellent project management and organizational skills
• Ability to work effectively across multiple time zones and cultural contexts
• Detail-oriented with strong quality control mindset
• Ability to manage multiple priorities and meet tight deadlines

Preferred Qualifications

• Experience working with global financial services organizations
• Knowledge of regulatory frameworks across multiple jurisdictions
• Understanding of prime brokerage, execution services, and institutional trading
• Experience with process automation and workflow optimization
• Project management certification (PMP, Agile, etc.)