Senior Associate, Business Development, Malaysia

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

• Role Title: Senior Associate, Business Development
• Function: Business Development
• Seniority Level: Associate
• Employment Type: Full time

What you’ll do:

• Support the development and maintenance of a high-quality portfolio of Tours, Activities & Private Transfer category for Klook’s rapidly growing, global customer base
• Sales Planning and Execution: Create and deliver compelling sales pitches to existing and prospective merchants, driving engagement and retention. Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives.
• Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
• Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.
• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business.

What you’ll need:

• Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth.
• Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process.
• Adaptability and Resilience: Flexibility and resilience to navigate changing market dynamics, overcome obstacles, and drive continuous improvement in sales processes and strategies. Must be able to self-organize, stay focused and execute on action plans.
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building attractive products/verticals which will drive customer satisfaction and loyalty.
• 3+ years work experience in Business Development, Sales or account management, or Online Travel Agency (OTA) experience
• Has familiarity with travel products, experience with tour & activities would be preferred but not mandatory
• Experience in FMCG, Online Travel Agency (OTA), Merchant-Facing Technology, and/or E-Commerce is an advantage
• Proficiency in reading and understanding Chinese is preferred.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.