Senior Associate

Who you are

• 3-5 years in project management, ideally including RFP management and/or support
• A track record of building trusted relationships with internal and external stakeholders to drive alignment and execution
• Familiarity with the employer benefits ecosystem and digital health; ability to come up to speed on new product domains quickly
• A bias toward ownership — you create order from ambiguity and move forward without waiting to be told
• Strong written and verbal communication skills with high attention to detail
• Experience with Claude or other AI tools is a plus

What the job involves

• Maven is looking for a Senior Associate of RFP & Implementation Projects to own two core workstreams: RFP project management for prospective clients and new logo implementations
• You'll work cross-functionally with Sales, Client Success, Marketing, Product, Engineering, and Data to deliver high-quality proposals and onboard new clients
• This role will report directly to the Director of Client Delivery
• Own the end-to-end RFP lifecycle — from intake and response assignment through SME coordination, quality assurance, and submission — ensuring every proposal stays on track and on time
• Coordinate with SMEs, Sales, Marketing, Legal, and other stakeholders to produce accurate, tailored responses
• Maintain a library of standard, up-to-date RFP responses in Claude and reusable content (case studies, reporting samples) in Confluence to support a turn-key seller experience
• Proofread, format, and ensure consistency across all proposal documents
• Lead end-to-end implementations for new payer and channel partners — owning the project plan, timeline, risk management, and stakeholder communication across concurrent launches
• Partner with Sales, Client Success, Care Advocacy, Product, and Data teams to translate contractual scope into a configured, launched product
• Develop enough technical fluency to triage eligibility file issues and escalate appropriately — you don't need to own the SFTP plumbing, but you need to know when something's wrong
• Build trusted relationships with external partner stakeholders and proactively surface risks before they become blockers

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)