Senior Associate - Customer Care

Job highlights

• Demonstrates empathy,professionalism,and product knowledge to enhance customer satisfaction and loyalty . Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

Medcare Hospitals Medical Centres is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey.

• Manages customer interactions through multiple communication channels to ensure timely resolution of queries and complaints
• Maintains service quality by adhering to company standards, tracking performance metrics, and escalating complex cases when needed
• Trains junior associates, documents customer feedback, and contributes to improving processes
• Demonstrates empathy, professionalism, and product knowledge to enhance customer satisfaction and loyalty

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Disclaimer

The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.