Senior Associate -Digital Operations Trainer

Senior Associate - Digital Operations Training

Location: Chennai / Pune (Work from Office)
Shift: Night Shift (US Business Hours)
Working Days: 5 Days | Rotational Week Off
Experience: 3-6 Years
Joining: Immediate Joiners Preferred

Job Responsibilities

• Deliver onboarding, process, platform, refresher, and upskilling training programs.
• Conduct instructor-led and virtual training sessions for new hires and existing employees.
• Administer assessments, certifications, and monitor trainee performance during training and nesting.
• Identify learning gaps and collaborate with Operations and Quality teams on targeted learning interventions.
• Maintain training records, attendance trackers, certification reports, SOPs, job aids, and knowledge repositories.
• Support knowledge transfer, process transitions, and cross-skilling initiatives.
• Prepare training effectiveness reports and performance updates.

Required Skills

• 3+ years of experience in Digital Marketing Operations, Advertising Operations, Campaign Operations, Training, L&D, Quality, or Knowledge Management.
• Strong understanding of Digital Marketing and Advertising Operations.
• Experience conducting classroom, virtual, and process training programs.
• Hands-on exposure to platforms such as Google Ads, Meta Ads Manager, Google Analytics, and similar digital advertising tools.
• Experience creating and maintaining SOPs, training content, job aids, and knowledge documents.
• Strong stakeholder management and communication skills.

Preferred Skills

• Exposure to DV360, LMS, CRM, workflow tools, and knowledge management platforms.
• Digital Marketing Certification or Train-the-Trainer Certification.
• Experience in transition, centralization, or knowledge transfer projects.

Eligibility

• Graduate in any discipline (Marketing, Advertising, Media, Communications, Education, or Business preferred).
• Excellent verbal and written English communication skills.
• Comfortable working night shifts and from office.