Senior Associate - II Motor Claims

Role & responsibilities

• Oversee and own end-to-end motor claim decisions, acting as the primary escalation point for complex claims.
• Lead the review of surveyor reports, setting standards for validation and ensuring cost-effective repair vs. replacement across the team.
• Drive the use of digital tools for assessment and settlement, providing feedback for process improvement and ensuring team adherence to best practices.
• Manage and optimize the coordination between customers, surveyors, and garages to resolve issues efficiently.
• Handle high-value negotiations and guide the team on effective strategies to control losses while maintaining quality.
• Oversee stakeholder communication, managing escalations and ensuring the team meets and exceeds service TATs.
• Take a key role in network expansion by leading the identification and vetting of strategic garages and surveyors, and making recommendations for empanelment.

Preferred candidate profile

• Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.

• Technical Skills: Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.

• Communication Excellence: Good command of written and spoken English. Multilingual ability is an added advantage.

• Soft Skills:

• Excellent analytical and problem-solving abilities.

• Flexible and adaptable to a changing and digital-first work environment.

• Strong interpersonal, negotiation, and mentorship skills.