Senior Associate - International Voice Process

Interested candidates please feel free to share your updated resume to [email protected]

Job Title: Senior Associate International Voice Process (Afternoon Shift)

Job Overview We are hiring a Senior Associate for our International Voice Process in Hyderabad. This position requires candidates with 2 to 4 years of experience handling international customer interactions in a voice-based role at an MNC.

Job Details

• Role: Senior Associate International Voice Process
• Experience Required: 2 to 4 Years (Mandatory)
• Location: Hyderabad (Hybrid Work Model)
• Work Shift: Afternoon Shift
• Notice Period: 30 days or less (Immediate joiners preferred)
• Eligibility Note: Candidates with experience only in Chat, Email, or Non-Voice processes are strictly not eligible.

Key Responsibilities

• Handle inbound and outbound customer inquiries for international markets via phone call.
• Deliver high-quality customer service while meeting standard SLA, AHT, and Quality Assurance metrics.
• Resolve complex customer issues with clear communication and a professional demeanor.
• Collaborate with cross-functional teams to resolve client escalations effectively.

Candidate Requirements

• Experience: 2 to 4 years of proven experience in an International Voice Process within an MNC environment.
• Communication: Excellent verbal and written English communication skills.
• Flexibility: Comfortable working in an afternoon shift pattern.
• Location & Availability: Must be based in Hyderabad (or willing to relocate immediately) and capable of joining within 30 days.

Interested candidates meeting all the criteria can apply directly with an updated CV highlighting their international voice experience.