Senior Associate - Microsoft CSP/Google

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Role Overview

As a core member of the Cloud Operations & Billing team, the Billing Expert independently executes and coordinates cloud billing activities across multiple scenarios and publishers(Microsoft Cloud, AWS, Google & SoftwareOne Managed Services offerings). The role applies specialised billing knowledge to resolve standard exceptions, ensure accurate financial outcomes, and maintain compliance with agreed controls and processes. Through reliable execution, peer support, and identification of recurring issues, the Billing Senior Expert contributes to improved billing quality, reduced rework, and stable operational performance. 

Key Responsibilities

• Executes accurate and timely cloud billing, including invoices, credits and rebills within established guidelines

• Processes highvolume billing transactions with guidance and review in line with publisher requirements, service standards, and internal controls

• Manages billingrelated exception handling to ensure accuracy, compliance, and revenue protection

• Support continuous improvement through standardisation, automation, and reduction of manual billing exceptions

• Process sales and purchase orders in line with publisher requirements, service standards, and internal controls

• Own billingrelated exception handling to ensure accuracy, compliance, and revenue protection

• Identifies recurring issues and contributes input to process and quality improvements

• Bachelor’s Degree or equivalent experience from college or university

• Strong written and verbal communication skills in English

• Proven expertise of Cloud billing

• Demonstrated problem-solving, consultative, and research abilities

• Ability to research and gather data from multiple sources

• Ability to multitask effectively while maintaining strong organizational skills

• Knowledge of cloud billing, order processing, and subscription lifecycle operations

• Good attention to detail with a focus on billing accuracy, compliance, and data quality

• Experience managing billing exceptions, corrections, and reconciliations

• Ability to handle highvolumes accurately