Senior Associate Product Designer

Role Description

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products.Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing, **as well as production-ready design specifications for engineering implementation.**Demonstrates strong UI and visual design craft, including hierarchy, typography, spacing, responsive layouts and interaction detail for web experiences.Produces high-fidelity designs for implementation by development teams, **ensuring designs are scalable, consistent and aligned to established design systems and accessibility standards.**Analyze user research, business insights and other data to continuously improve customer experiences.Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards, conducts design quality assurance throughout implementation, and suggests improvements.Creates and maintains UI/UX resources such as content templates, samples and guidelines, design documentation and reusable assets, to streamline the design process for designers and developers.

Key Responsibilities

• Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications, with a focus on implementation quality and production readiness.
• Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data.
• Presents design decisions to peers and partners with minimal support from senior colleagues.
• Understands American Express design process, design systems and UX patterns, and confidently applies them across multiple products and international markets.
• Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements, supporting localisation, content implementation and engineering delivery.
• Participates in design community.
• Leverages design tools to efficiently deliver artifacts and contributes to reusable design assets, templates and documentation that improve delivery efficiency.
• Supports localisation and content implementation across multiple international markets while maintaining experience consistency.
• Conducts design QA during development and UAT to ensure implemented experiences accurately reflect design intent.
• Contributes to the evolution of local design libraries, documentation and scalable design patterns.

Qualifications

• Has at least 3 years of hands-on experience in or with a product design organization.
• Working proficiency in Figma, including components, variants, auto layout and shared design libraries.
• Demonstrates an understanding of user-centered design methodologies, research and processes, and experience applying established design systems and accessibility standards.
• Shares solutions to problem-solving initiatives in an engaging way.
• Is a proactive and energetic communicator, with exceptional attention to detail, strong organisational skills and the ability to manage multiple implementation workstreams.
• Experience working with design systems and component libraries.
• Experience creating production-ready UI specifications for engineering teams.
• Experience collaborating closely with engineers through implementation and design QA.

Skills

• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing
• Design Systems
• Visual Design
• Design QA
• Content Mapping
• Interaction Design
• Information Architecture
• Cross-functional Collaboration