Senior Associate - Project Management

Description

The Project Manager – Information Services is responsible for assessing, planning, coordinating, and implementing technology solutions and service offerings for prospective, new, and existing customers. This role serves as a liaison between business stakeholders, clients, operational teams, and Information Services resources to support successful project delivery, system implementations, and technology initiatives.

Key Responsibilities

• Assess client and business requirements and translate them into clear project scope, deliverables, timelines, and success criteria.
• Lead client implementations, integrations, portal launches, reporting initiatives, and technology service changes.
• Develop and maintain project plans, milestone trackers, communication plans, readiness checklists, RAID logs, and closeout documentation.
• Manage schedules, resources, dependencies, risks, issues, decisions, and change requests to support timely delivery and minimize project risk.
• Coordinate cross-functional teams, vendors, clients, and internal stakeholders to drive alignment, accountability, and execution.
• Facilitate project meetings, status updates, go-live readiness reviews, and post-implementation follow-ups; document decisions, owners, and next steps.
• Support requirements gathering, workflow analysis, process mapping, configuration planning, testing, UAT, and implementation readiness.
• Coordinate data migration, interfaces, reporting, integrations, file validation, issue tracking, deployment, training, hypercare, and handoff to support.
• Perform project closure activities, including deliverable validation, stakeholder acceptance, lessons learned, benefits notes, and artifact archival.
• Perform other duties as assigned.

Skills, Knowledge and Expertise

• PMP, CAPM, CSM, Agile, Lean Six Sigma, or equivalent project management certification. Insurance industry experience
• Bachelor’s degree in Information Technology, Business Administration, Project Management,
• Computer Science, or a related field; equivalent experience may be considered.
• Minimum 3 years of project management experience, preferably with client implementations or cross-functional technology projects.
• Working knowledge of project management methodologies, tools, and best practices.
• Proficiency with Microsoft Office and collaboration tools, including Word, Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills; must be fluent in English.

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.