Senior Associate – Workplace Services

Job Title: Senior Associate – Workplace Services

Role – System Analyst

Location - Sydney

Duties & Responsibilities:

·         Proven experience in analyzing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.

·         1-2 years of providing advanced IT Support and Change Management in a medium to large organization.

·         Software deployment experience within a large enterprise.

·         Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.

·         Experience working with Infrastructure project delivery teams.

·         Proven ability to support current version Windows OS.

·         Proven ability to support other - Microsoft applications (Project, Visio, etc.)

·         Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.

·         Be able to support/troubleshoot multiple browsers Edge, Firefox, Safari, Chrome, etc.

·         Understanding of SCCM Framework for software deployments.

·         Airline and/or travel industry experience Requirement Essential Desirable Skills.

·         Proven ability to support Microsoft Windows SOE Environments including Windows 10.

·         Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.

·         Proven ability to administer Active Directory & Exchange Servers.

·         Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)

·         Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.

·         A proven ability to build strong relationships that result in trust and professional, Confident & Positive Attitude.

·         Ability to install and administer computer hardware, software and networks in an Enterprise environment.

·         Stress and time management and IT hardware installation and configuration.

·         Ethernet and fiber cable patching, testing, and troubleshooting. Knowledge of communication rack systems.

Qualification and Essential Skills and experience required for job:

·         Graduation with over 04 years of relevant work experience required for this role.

·         IT Industry Certifications or equivalent experience.

·         Knowledge of IT infrastructure including On Prem and Cloud Technologies.

·         Understanding of ITIL processes (Change Management, Incident Management, etc.)

·         Microsoft certification(s), Tertiary qualifications in IT, ITIL

·         Previous experience working as part of a desktop and network support team.

·         Previous experience with current Windows Operating Environments.

·         Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly

·         Developed interpersonal skills.

·         Excellent facilitation skills encompassing user & management levels. Strong problem solving and analytical skills, and the ability to think on your feet with little oversight.