Senior Attractions Host (2-year Renewable Contract)

We are looking for a charismatic, energetic, and confident Senior Attractions Host to deliver an engaging ride experience at SkyHelix and other attractions across our portfolio.

This role is part of the Attraction Operations team and involves live hosting, guest engagement, safety oversight, and leadership. The ideal candidate enjoys speaking to guests, entertaining small groups, and creating memorable experiences in a tourism setting.

JOB RESPONSIBILITIES

1. Guest Experience & Hosting

• Host and engage groups during the ride through live narration, storytelling, and interactions.
• Stand and present at the centre of the attraction, maintaining high energy, clarity, and engagement with guests.
• Deliver warm, professional, and engaging guest interactions.
• Handle guest enquiries and feedback promptly and professionally, escalating issues when required.
• Consistently deliver service aligned with MFLG's service standards.

2. Safety & Operations

• Take ownership of the safe and smooth operation of assigned attractions and rides, including opening and closing.
• Conduct daily checks to ensure attractions are maintained and operating in their best working condition at all times.
• Report defects or irregularities promptly to the Attraction In-Charge and relevant departments.
• Ensure operational procedures are strictly adhered to and practiced diligently.
• Assist with guest management during emergency situations, prioritising safety while maintaining calm and professionalism.

3. Team Leadership & Housekeeping

• Lead and support the team in carrying out housekeeping schedules and assigned duties.
• Ensure cleanliness and presentation standards are maintained in both front-of-house and back-of-house areas.
• Monitor stock levels of operational and safety consumables (e.g. first aid supplies, masks, gloves, disinfectant solutions) and initiate replenishment when required.
• Work together with fellow colleagues, including different departments and SDC, as a cohesive unit to deliver consistent operational and service excellence to guests.
• Undertake the role of Attraction In-Charge (IC) where necessary.

JOB REQUIREMENTS

• Minimum GCE ‘N’ Level or equivalent.
• At least 1 year of full-time work experience, preferably in tourism, hospitality, attractions, or customer-facing service roles.
• Comfortable speaking confidently in front of groups and engaging guests through live storytelling.
• Able to stand for extended periods and maintain an energetic, engaging presence throughout the ride experience.
• Physically capable of performing operational duties that may involve the setup, movement, and securing of operational items to support attraction operations and visitor flow.
• Excellent communication, interpersonal, and presentation skills.
• Possess a lively, outgoing, and guest-oriented personality.
• Willing and able to work shift hours, weekends, and public holidays.