Senior Automation Engineer - Customer Service

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

About the Role

We are looking for a hands-on Senior Automation Engineer to design, develop, and maintain automation solutions

across Customer Service and Business Operations.

The ideal candidate should have strong UiPath development experience, Python and API integration skills, and an

understanding of AI Agentic Automation.

This role requires end-to-end ownership of automation projects, with a strong focus on operational reliability, business

continuity, and customer experience.

Key Responsibilities

• Work with business stakeholders to understand requirements, identify automation opportunities, and design practical technical solutions.
• Independently manage the full automation lifecycle, including solution design, development, testing, UAT, production deployment, and ongoing maintenance.
• Develop and integrate automation workflows using UiPath, Python, REST APIs, and other suitable technologies.
• Design reliable automation solutions with proper exception handling, monitoring, fallback mechanisms, and Business Continuity Plans (BCP).
• Troubleshoot production issues, perform root cause analysis, and continuously improve automation stability and performance.
• Collaborate with AI Engineers to enable AI-driven automation by integrating RPA workflows with AI Agents through APIs and Tool Calling.
• Proactively improve operational efficiency, automation costs, and customer experience.

Requirements

• 3–5 years of hands-on experience in RPA or automation development.
• Strong practical experience with UiPath Studio and Orchestrator, including production deployment and support.
• Proven ability to independently deliver end-to-end automation projects.
• Working knowledge of Python, REST APIs, JSON, and SQL.
• Experience with exception handling, error recovery, monitoring, and business continuity planning.
• Basic understanding of AI Agents, LLMs, Tool Calling, and Agentic Automation.
• Strong problem-solving skills and ability to translate business requirements into technical solutions.
• Proficiency in Mandarin Chinese and English for collaboration with regional teams.

Good to Have

• Experience with CRM, Zendesk, or customer service platforms.
• Experience in fintech, financial services, payments, or KYC operations.
• Familiarity with UiPath REFramework, queue-based processing, or cloud services.
• Exposure to LangChain, LangGraph, MCP, or AI Agent integration projects.

Our Goal: Build scalable and reliable automation solutions by combining AI + Automation + Human capabilities to improve operational efficiency and customer experience.