Senior Automation Support Engineer for Wavespace and Scheduling

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity Your Key Responsibilities

• Proactively anticipates service issues before they occur and able to make recommendations around resolution.
• Proactively monitor and manage service specific components.
• Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
• Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
• Proactively anticipate service issues before they occur and drive suggested changes to execution.

Skills And Attributes For Success

• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
• Good support knowledge and experience in providing 24/7 support.
• Experience with source control involving Agile tools such as Azure DevOps.
• Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
• At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
• Ability to understand and analyze business requirements by working with stakeholders.
• Demonstrated ability to work on both Agile and Waterfall projects.
• Good knowledge on PowerShell scripting and automation experience using scripts.
• Copilot or Agentic AI experience.

What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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