Senior AWS Engineer

Who you are

• We are currently looking for a passionate and enthusiastic AWS Connect Developer
• We look for people with the right cultural fit having what it takes to drive our business forward
• We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours
• Extensive experience with Amazon Connect
• Extensive experience with AWS services i.e. Lambda, CloudWatch , API Gateway, DynamoDB, IAM and S3
• Extensive experience with contact center standards and systems
• Strong understanding of CCaaS platforms and customer experience solutions
• Extensive experience in consultative business transformation projects across customer Contact Centre solutions

What the job involves

• Reporting To: Michael Sherlock
• You will play an important role in driving change within our business, joining a department that is continually on a journey of change
• The AWS Connect Developer is responsible for designing, developing, implementing, and supporting cloud-based contact centre solutions using Amazon Connect and the wider AWS platform
• The role focuses on delivering seamless customer and agent experiences through the development of intelligent contact flows, integrations, automation, reporting capabilities, and omnichannel communication solutions
• Working closely with solution architects, business analysts, operations teams, and Sabio client stakeholders, the AWS Connect Developer transforms business requirements into scalable, secure, and resilient contact centre applications that improve customer engagement and operational efficiency
• Design, build, and maintain Amazon Connect contact centre solutions
• Create and manage contact flows, customer journeys, routing profiles, queues, and agent experiences
• Develop inbound, outbound, callback, chatbot, webchat, email, and messaging solutions
• Configure and support Contact Lens, Wisdom, Tasks, Cases, and Customer Profiles capabilities
• Implement contact centre automation and self-service solutions
• Develop integrations between Amazon Connect and enterprise systems including:
• CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Workforce Management solution
• Knowledge Management platforms
• Payment gateways
• Third-party telephony services
• AI and conversational platforms
• Implement CTI and screen-pop functionality where required
• Develop serverless applications using:
• AWS Lambda
• API Gateway
• DynamoDB
• SQS
• SNS
• S3
• Create Infrastructure as Code using Terraform
• Develop reusable components and automation frameworks
• Implement conversational AI and virtual assistant integrations
• Develop intelligent routing and customer segmentation solutions
• Enhance customer self-service capabilities
• Support omnichannel engagement strategies
• Create and maintain CI/CD pipelines
• Support automated testing and deployment processes
• Implement platform monitoring, alerting, and operational dashboards
• Develop automated provisioning and operational support tooling
• Apply AWS security best practices
• Implement IAM permissions and role-based access controls
• Support data protection and compliance requirements
• Ensure encryption, auditing, and logging standards are maintained
• Troubleshoot and resolve application and platform issues
• Conduct root cause analysis for major incidents
• Perform upgrades, enhancements, and optimisation activities
• Produce technical documentation and support knowledge transfer activities
• Act as a technical lead for development workstreams, providing direction and guidance to development teams
• Mentor and coach junior and mid-level developers in Amazon Connect, AWS services, software engineering, and DevOps practices
• Perform peer reviews of solution designs, code, and deployment approaches to ensure quality and consistency
• Drive technical excellence through the adoption of best practices, development standards, and automation frameworks
• Support resource development, career progression, and succession planning within the AWS Connect practice
• Champion continuous improvement initiatives and contribute to the growth of organisational cloud and contact centre expertise

Benefits

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year- (this includes three Sabio days)
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)