Senior Backend Engineer

• REPORTS TO: Squad Leader
• We are looking for a Sr Backend Engineer to join our team responsible for designing, building, and maintaining the core platform that supports our call center operations, including the agent desktop that powers day-to-day customer interactions
• The solutions developed by this team have a direct impact on how efficiently our agents assist customers and resolve issues
• In this role, you will also contribute to improving operational efficiency through automation, AI, and intelligent workflows
• This includes developing tools that enable agents to work more effectively, integrating systems across the call center ecosystem, and introducing AI-powered capabilities that enhance both the agent and customer experience
• This is a high-impact opportunity where engineering work directly influences real-world operations at scale
• You will tackle complex product and platform challenges in a fast-paced environment while helping shape the technology that powers Sunbit’s customer success organization
• Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers
• Develop tools, workflows, and integrations that connect multiple systems used by our Customer Success organization
• Improve agent productivity and operational efficiency through automation, smart workflows, and AI-driven capabilities
• Work on high-impact product and platform challenges, solving real operational problems at scale
• Collaborate closely with Product, Customer Success, Product lines, and Operations teams to design solutions that improve both agent and customer experience
• Ensure systems are reliable, scalable, and maintainable, supporting a fast-growing operational environment
• Write clean, high-quality code, with strong testing and observability practices
• Take ownership of features end-to-end, from design and architecture through development and production deployment
• Contribute to a strong engineering culture by sharing ideas, improving processes, and supporting teammates

Benefits

• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• 401K Plan with Matching
• Cell Phone Stipend
• Commuter Supplement for LA Office eligible employees
• Casual Dress
• Monthly Lunches in LA HQ- 5+ years of experience in software engineering
• Strong problem-solving skills, capable of meeting technical challenges head-on
• Proficient in both relational (e.g., MySQL) and non-relational databases (e.g., MongoDB)
• Familiarity with message queue technologies such as Kafka, SQS, RabbitMQ, or similar
• Background in fintech is a plus
• Resourceful, self-motivated, and capable of working independently
• Experience in the Spring Framework
• A passion for learning, constantly staying up to date with industry trends and technology advancements
• Proficiency in micro-service architecture
• Experience with backend software development
• Bachelor’s degree in Computer Science or a related field
• Experience in Kotlin, Java, or Scala with hands-on experience