Senior BI Analyst

Who you are

• Scalable reporting and self-serve insight
• Strong SQL skills and confidence working with large, complex datasets
• Experience with a BI tool such as Tableau, Looker or Power BI
• Experience with data modelling or dbt, including building robust pipelines and maintaining clear documentation
• Strong analytical judgement, attention to detail and focus on data accuracy
• Ability to take ambiguous business needs, work productively with technical and non-technical stakeholders, and turn them into practical data products
• Communicate clearly, constructively challenge and explain complex data concepts to non-technical stakeholders
• An organised, curious approach to problem solving and managing priorities
• Python experience would be beneficial
• For the Collections & Recoveries role, experience analysing credit, operational or customer performance metrics would be useful
• For the Fraud & Financial Crime role, an interest in fraud prevention or financial crime risk would be valuable. Experience in financial services, risk, fraud or financial crime is helpful but not essential

What the job involves

• We are hiring Senior BI Analysts to join our Fraud & Financial Crime and Collections & Recoveries teams
• These roles are ideal for technically strong, curious analysts who enjoy using data, reporting and automation to solve meaningful business problems. You will improve access to insight, reduce manual processes and build scalable data solutions that support better decisions across the bank
• We are recruiting through one pipeline and will align successful candidates to the team that best matches their experience, interests and business need
• Both roles have a strong BI and reporting focus, with a meaningful element of data modelling and collaboration with Analytics Engineering. You will build trusted data pipelines, establish semantic layers with clearly defined metrics and design self-serve reporting. You will enable analysis at scale and help teams monitor performance, identify opportunities and make informed decisions
• Depending on your alignment, you could support:
• Collections & Recoveries: Helping to deliver better outcomes for customers in financial difficulty through high-quality MI, operational performance insight and process efficiency. You will partner closely with Collections, Operations and Credit Strategy stakeholders to understand performance, improve reporting and support data-led decision making
• Fraud & Financial Crime: Help protect Zopa and our customers from fraud and financial crime by building the data products that sit behind smarter, faster controls. You’ll create trusted MI, scalable data models and automated monitoring across fraud performance, transaction monitoring, screening and operational controls. You’ll be giving teams the insight to spot emerging threats, improve customer outcomes and meet regulatory expectations with confidence
• Design, build and maintain dashboards using Tableau or similar BI tools
• Use SQL to explore data, build structured datasets and deliver repeatable analysis
• Partner with stakeholders to understand business problems and turn them into practical analytical solutions
• Define, document and maintain clear, trusted metrics
• Deliver recurring MI and self-serve reporting that supports operational and risk decision making
• Work with Analytics Engineering to design and improve core data models, including modernising stored-procedure logic into maintainable transformations
• Improve data quality, reporting standards and the usability of analytics products
• Support performance monitoring across either operational or risk-focused domains

Benefits

• 2-3 days a week in the office. We value face-to-face collaboration and a good work-life balance.
• You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one (*Subject to having the right to work in the country of choice)
• On top of regular bank holidays, you’ll get 25 days holiday as standard, rising up to 30 days as your tenure grows. For any teams that operate on a bank holiday, you may be offered an alternative day off.
• As a Zopian, you can opt into our private medical insurance through Vitality Health. This’ll give you access to private medical care, discounted gym memberships, and other rewards such as savings at various retailers for maintaining an active lifestyle. You also get free Headspace access to help with the all-important mindfulness we need
• 16-weeks full pay for all new parents. We offer enhanced maternity and paternity pay to employees wishing to start a family. New parents, including those adopting, are eligible to take up to 16-weeks leave at full pay.