Senior Billing Officer

About the role

The Billing Officer is responsible for the client's end-to-end invoicing function, ensuring all services are billed accurately, claims are submitted on time, and payments are received across NDIS, Medicare, DVA and other funding streams. Reporting to the Billing and Claims Manager, this role also supports the Finance Manager with creditor and debtor payments and general ledger reconciliation. It bridges finance and clinical operations by coordinating billing activity with therapists and feeding revenue data back to management, playing an important role in both the organization's financial performance and the participant experience.

Key responsibilities

• Check plan dates and funding before submitting claims and create and maintain Service Bookings in PRODA
• Run weekly bulk uploads, including pre-claim clean-up and exception reporting
• Investigate and resolve claim errors, then resubmit claims promptly
• Process manual claims for NDIS Agency, Plan-Managed and Self-Managed Billing when bulk upload is not suitable
• Generate batch invoices in Splose and send them to Plan Managers and self-managed participants
• Work with Plan Managers and other stakeholders to resolve disputes and secure payment
• Notify therapists of overdue accounts and coordinate stop service decisions when required
• Follow up unpaid invoices through reminders and escalate matters to Marshall Freeman when needed
• Process manual claims for Medicare, DVA, NQIS and other funding streams
• Monitor the Finance inbox and respond to invoice and funding queries within agreed timeframes, apply received payments and reconcile them against outstanding invoices

About you

• Demonstrated experience in accounts payable and receivable within a medium to large organisation
• Strong reconciliation skills, including exception reporting and clean up
• Proven ability to meet financial deadlines in a fast-paced environment
• Confidence using the Microsoft Office suite, including intermediate to advanced Excel skills
• Accurate and efficient data entry skills, with strong attention to detail
• Strong numeracy and literacy skills
• Discretion and a strong commitment to confidentiality and privacy
• Clear communication skills and the ability to work effectively with Plan Managers, therapists and external debt collection partners
• Ability to manage competing priorities across multiple funding streams
• Familiarity with NDIS billing concepts, including plan management types, service booking requirements and claiming rules

About us

The client is a specialised allied health and behaviour support provider operating across metropolitan and regional New South Wales, Victoria, Queensland, and South Australia. We support children, adults and seniors living with disability through NDIS, Medicare, and private funding pathways, delivering services in clinic, community, and via telehealth. Our multidisciplinary team provides Occupational Therapy, Speech Pathology, Positive Behaviour Support, Psychology, Dietetics, and Physiotherapy. We are a registered NDIS provider (No. 4050011910) committed to evidence-based, neuro-affirming care shaped around each person's goals and life. We build real relationships — with our clients, their families, and with each other. Our culture is grounded in six values: Progressive, Curious, Respectful, Collaborative, Informed, and Purposeful.

Benefits

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn up to ₱5,000 every pay run for consistent, perfect attendance
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Social Passion Clubs to connect with like-minded peers: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• On-Site
• Work Schedule: Monday to Friday, 7:00 am to 4:00 pm