Senior Billing Officer

Swoop Telecommunications is an ASX listed telecommunications company that provides mobile plans, high-speed NBN, Fibre, and Fixed Wireless internet to homes and businesses. Founded in regional Victoria in the 1990s, the company has grown to become a leading independent internet service and phone provider recognized for its award-winning customer service.

We value innovation, collaboration and growth, where your work directly contributes to connecting lives and communities. At Swoop, we support flexibility and work-life balance through hybrid working and meaningful benefits, including 12 weeks of paid parental leave and a free internet benefit to keep you connected at home.

We're looking for a technical-savvy and detail-focused Senior Billing Officer to join our Sydney-based Finance team. This is an opportunity to take ownership of complex billing activities, become the go-to billing expert, and play a key role in safeguarding revenue across the business.

We're open to candidates in Brisbane, QLD as we also have an office there.

About the Opportunity

Reporting into the Senior Manager, Revenue and Collections, you'll be responsible for ensuring billing is accurate, timely and compliant across a diverse range of products and customer segments.

More specifically, you will:

• Manage and oversee the Bill Run process across all entities
• Investigate and resolve billing discrepancies, disputes and revenue exceptions
• Support revenue assurance activities and identify opportunities to minimise revenue leakage
• Assist with month-end revenue processes, reconciliations and reporting
• Act as a billing subject matter expert and escalation point for complex issues
• Support system enhancements, testing and process improvement initiatives
• Partner with Sales, Provisioning, Customer Support and Finance teams to resolve billing challenges and improve outcomes

About You

Naturally curious and solutions-oriented, you enjoy getting into the detail, improving processes and delivering great outcomes for both customers and the business.

Additionally, you'll bring:

• Previous experience in billing, revenue assurance or finance operations roles
• Solid analytical skills and a keen eye for detail
• Excellent communication and stakeholder management skills
• A proactive mindset with a passion for continuous improvement
• Telecommunications industry experience highly regarded

Why Join Swoop?

• Join a supportive team where you'll be recognised as a billing expert and make a direct impact on business performance
• Hybrid working environment with flexibility
• Be part of a growing business where your work makes a real impact

We’re proud to foster an inclusive and supportive environment where every team member is empowered, every voice is valued, and innovation thrives.

Interested? Apply Now!

If you're looking for a role where you can combine technical expertise, problem-solving and process improvement to make a real impact, we'd love to hear from you.

Satisfactory police checks, reference checks and working rights are required for this role.