Senior Business Analyst

Join the team shaping the future of SES training in Queensland.

We are seeking an experienced Business Analyst to support the delivery of high quality, compliant, and fit-for-purpose training systems for the Queensland State Emergency Service (SES).

In this role, you’ll work closely with operational experts and ICT partners to analyse business needs, optimise processes, and ensure innovative solutions that enable our volunteers to serve communities safely and effectively. If you’re a proactive problem solver with strong stakeholder engagement skills and a passion for continuous improvement, we’d love to hear from you.

The core capability requirements for this role are:

• Perform high-level business analysis by developing an understanding of the business needs to ensure technical deliverables meet user acceptance criteria, useability and fit for purpose solutions.
• Undertake investigative work to determine and document business processes, ICT requirements and recommend improvements to business processes and information systems.
• Develop functional requirements that will cover system functionality, usability, access and security, performance and availability, interfaces, and data conversion requirements for all business functions.
• Develop business processes utilising appropriate modelling techniques to design end to end service mappings to ensure procedures are documented following processes and methodologies that align with industry best practice and departmental standards.
• Contribute to the specification and design of system reports and reporting processes applicable to the client or stakeholder requirements utilising standard departmental reporting tools.
• Build effective relationships and liaise with internal and external stakeholders to provide guidance in the conduct of user acceptance testing and system trials to ensure deliverables meet required outcomes.
• Conduct quality reviews of project and production support deliverables to ensure the successful implementation and operation of the SES RTO.
• Contribute to the review of system design and other development deliverables against requirements and participate in applicable quality assurance activities.

Role Requirements

Mandatory: Nil
Qualification: Nil
Technical/ Operational/ Educational experience: Experience in software development, business analysis, Business Systems for organisational design and structural change projects. Qualification in Business, Project Management, Quality Management, Business Analysis Body of Knowledge (BABok) certification or suitable equivalent.
Other: This is a designated SES uniformed position. It is expected that the incumbent will participate in an out-of-hours on-call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include travel to rural and remote communities, intrastate or interstate travel as necessary and/or deployment activities to other parts of the state.

Applications to remain current for 12 months.

Job Ad Reference: QLD/701039/26

Closing Date: Friday, 25th September 2026