Senior Business Analyst, Command Center

Employment Type Full-time

Exempt or Non-Exempt Exempt

Job Summary Hybrid Work Environment - Must reside in Hawaii Pay Range: $68,000 to $133,000

Note : Individuals typically begin between the minimum to middle of the pay range

This position helps to develop, operationalize, pilot, and implement initiatives to support HMSA's performance optimization across claims processing and enrollment operations.

Helps to lead process improvement efforts with HMSA's strategic partners and key departments (e.g., claims operations, enrollment, etc.).

Serves as a claims processing subject matter expert and lead analyst for process improvement initiatives within Internal Operations by helping guide project teams and operational units. Responsible for supporting planning, development, implementation, including research, analysis and communication efforts necessary to develop, modify, and deploy all components of assigned initiatives.

Minimum Qualifications

• Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
• Strong oral and written communication skills.
• Strong organization and time management skills.
• Proficiency in issues identification, data collection, analysis, and interpretation.
• Proficient expertise in claims processing and enrollment operations
• Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.

Duties And Responsibilities

• Research and Data analysis

• Provide quality, objective, and professional analysis of relevant topics

• Gather and analyze information to identify trends, issues, innovations, and potential problems and solutions related to internal operations performance

• Develops analysis

• Present results with recommendations

• Supports execution of solutions

• Develop performance optimization strategies and tactics based on logical assumptions and facts considering resources, constraints, and HMSA values.

• Helps to lead and contributes to strategic design and implementation of performance improvement initiatives.

• Works with key stakeholders to strategically design and implement health strategy initiatives with guidance from executive sponsors, subject matter experts, and other staff as needed

• Serving as a lead subject matter expert, determines and develops business requirements

• Cross-Functional Integration and Communication:* Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates

• Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information.

• Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.

• Responsible for representing the Command Center department to internal and external partners when appropriate.

• Other duties

• On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.

• Special Projects Managements

• Assist with vendor management and evaluation.

• Perform all other miscellaneous responsibilities and duties as assigned or directed.