Senior Business Analyst (eLearning Domain)

Strong experience gathering and analyzing business requirements via:

Stakeholder interviews, Document review, Process walkthroughs

Ability to write clear, INVEST-compliant user stories:

Follows format: As a [user], I want [feature] so that [benefit]”

Proficient in defining acceptance criteria using positive/negative flows

Experience creating BRDs and FRDs using structured templates

Skilled in documenting as-is / to-be processes (BPMN, flowcharts)

Hands-on experience with JIRA or similar backlog tools:

Managing epics, stories, tasks, and sprint boards

Participates confidently in Agile ceremonies:

Sprint planning, backlog grooming, daily standups, retrospectives

Strong communication skills with both business and tech stakeholders

Supports UAT preparation, test case mapping, and defect triage

Experience working with payment gateway features (e.g., subscriptions, transactions)

Exposure to learning platforms or LMS-based ecosystems

Understanding of AppCues or other in-app guidance tools

Familiarity with wireframing tools (e.g., Figma, Balsamiq, Lucidchart)

Ability to write tracking specs or requirements for Google Analytics / Mixpanel

Exposure to impact analysis and change management best practices

Hands-on involvement in UAT coordination with internal or external users

Capable of creating data mapping sheets between frontend, backend, and third-party systems (CRM, DB, etc.)