Senior Business Application Analyst

Job Summary

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

• Solves and documents Level 3 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
• Provides training to end users and transfers knowledge to other IT members
• Proposes improvement ideas
• Works in full autonomy and reports to IT Lead or IT Manager

Profile & Other Information

Experience/skils required:

• 3 years of experience supporting Microsoft D365 F&O / SAP, with strong focus on FINANCE / P2P and O2C modules

• Strong understanding of Manufacturing/Supply Chain processes, including Inventory management and procurement workflows
• Ability to work on complex architecture and interfaces landscape (workflows, connection with Kyriba, etc)
• Good verbal and written communication skills.
• Strong problem-solving abilities and an analytic mindset.
• Fluency in English, as the role involves working with an international team

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