Senior Business Associate (Patient Relations)

Own patient relations at our dental group. This senior front-of-house role mixes hands-on service with leadership — you mentor the team, handle escalations, and hold service standards across three clinics.

Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Deliver and model patient service the team can copy

• Mentor front-desk colleagues and maintain standards

• Resolve complaints and escalations

• Coordinate with the clinical team and oversee claims accuracy

• Carry out the administrative work behind daily clinic operations

What we're looking for

• Experienced in front-desk or patient service, ideally healthcare

• Supervisory or mentoring experience; strong communicator

• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence

• A local diploma or equivalent (required)

• Rotating roster with one weekend day

Why join us

• $2,800-$3,400, based on experience; CPF, insurance, paid leave

• Fixed day schedule, two rest days a week, no nights, all public holidays off

• Leadership development and incentives

• Clinician-led practice. Three clinics, operating since 2005.