Senior Business System Analyst

Job Mandate •

Develop clear functional specifications based on a comprehensive understanding of business requirements

• Build a broad range of technical knowledge that can support a variety of projects and initiatives

• Develop a competent technical working knowledge of the processes, capabilities and applications of the BU

Accountability to ITG:

Share delegated responsibility for project/program delivery  Collaborate with peers across ITG and vendors to ensure seamless delivery

Enforce adherence to IT SDLC and Governance structure Accountability to AIO/Business:

Develop clear functional requirements specifications based on the business requirements

Identify any gaps in business requirements and follow up with end-users

Develop a deeper understanding of the business processes, business organization, and expected business outcomes

Conduct fit-gap analysis on products and develop reasonable working alternative

Responsible in creation of requirements traceability matrix

Responsible to discuss the functional requirements specification both in business and also in developers perspective

Ensure that there is a good understanding of the business unit’s operations and strategic direction Timely & proactive escalation of risks/issues

Build trust and collaborative relationships with the business leads and their delegates Accountability to Unit:

Take full accountability of the quality of functional specifications

Support product evaluation during the service definition phase

Assist in test planning to ensure completeness of scope by reviewing the test plans, test cases and preparations

Assist in analyzing or determining root cause for defects during testing phases

Responsible in reviewing the requirements trigger – Business Requirements, Change Request or Incident Report

Assist in root cause analysis incase that a production issue may need an L3 level of support.

Must be able to provide post go-live support

Build adequate technical competency on relevant systems & technologies across the BU

Timely & proactive escalation of risks/issues to the right parties with the intent of resolving or mitigating potential impacts

Provide oversight & due diligence of vendors, solution providers and their assigned resources

Role model the behavioral standards expected from leaders

Create a working environment that encourages collaboration, inclusion and diversity of thought

Minimum Qualification Requirements Education Bachelor’s degree in Information Technology or related field Work Experience

10 or more years of combined professional IT experience in any discipline

5 or more years of experience in driving business requirements for Enterprise-scale or business-wide implementation projects

Experienced in collaborating and interacting with business & IT leaders

Experienced in handling vendor and third-party engagements Knowledge Area

Retail banking (preferably), or broadly in Banking & Financial Services Skills  Minimum foundational knowledge of relevant technology domains such as cloud computing, SaaS models, object-oriented programming languages, IT security, infrastructure and networks

Knowledgeable & adaptable in service delivery methodologies

Competent working knowledge of banking & financial services