Senior Case Manager

THE ROLE

The Senior Case Manager takes a lead role in the delivery of the Reportable Conduct Scheme (RCS) case management approach, including receiving and reviewing allegations of child abuse, assessing entity capacity to undertake investigations, monitoring entity investigations and recommending improvements following an investigation.

The Senior Case Manager reports to a Team Leader and assists them and the RCS Branch Managers to maintain a high quality and integrated compliance effort. The Senior Case Manager is responsible for undertaking their own case management in addition to supporting Case Managers, in particular through advising on more complex matters and escalating issues.

At times this position requires engagement with challenging and confronting subject matter. This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast-paced environment

ACCOUNTABILITIES INCLUDE

Your responsibilities will include:

• Managing a caseload of complex RCS cases, including receiving notifications, monitoring case progress, assessing entity's capability to undertake RCS investigations, informing and involving other agencies as required (e.g. other regulatory agencies, police, etc.), providing oversight and quality assurance of the investigative process, assessing the investigation outcomes, recommending any regulatory intervention, actively monitoring cases where action is halted for any reason and managing cases through any administrative or judicial review process
• Acting as the key liaison point with organisations undertaking, undergoing or involved in RCS investigations, and developing supportive relationships to facilitate positive outcomes
• Assisting the team leader and managers in implementing, revising and monitoring relevant internal and external operational policies, guidelines and procedures to ensure that the SSR is best placed to fulfil its RCS functions
• Providing detailed and evidence-based advice and reasoned recommendations to RCS Branch Managers and SSR Executive in relation to specific cases, and more generally in relation to the regulatory activity and actions relating to RCS allegations
• Supporting the team leader and managers by maintaining a focus on actively identifying, analysing, reviewing and responding to emerging issues and areas of risk

For more details, please open the position description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please contact SSR HR at [email protected].

Please apply to submit your interest in this position.