Senior Category Manager - Ops

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more all delivered at the comfort of their home and at a time of their choosing.

Urban Company promises customers a high-quality, standardized, and reliable service experience. To fulfill this promise, the company works closely with its hand-picked service partners by enabling them with technology, training, products, tools, financing, insurance, and brand support, helping them succeed and deliver exceptional service.

Urban Company started as UrbanClap in November 2014, when its founders Abhiraj Singh Bhal, Raghav Chandra, and Varun Khaitan — realized that the home services industry was largely unorganized, fragmented, and offline. Customers struggled to find quality services conveniently, while service professionals relied heavily on middlemen, contractors, and local aggregators.

The founders believed the industry was ripe for disruption and built Urban Company around three core principles:

1. Customer Love – Build a platform that offers truly delightful and differentiated services
2. Partner Empowerment – Build deep, full-stack partnerships with service partners to improve their earnings and livelihoods
3. Technology First – Bring innovation and technology to an age-old industry

What You’ll Do

One of the most common questions asked is: “What does a typical day in the life of an SCM look like?”

The answer: no two days are the same in this role.

Key Responsibilities

• The primary focus is driving operational excellence for your set of cities. This includes:

• Selection and onboarding of new partners

• Training and capability building

• Improving quality and performance of existing partners

• This is fundamentally an operations-heavy role, with operational excellence being the core focus area.

• Over time, you will also take ownership of key central growth tracks for the category, including:

• Projects focused on improving quality and service excellence

• Projects focused on improving offerings and innovation

• Collaborate closely with cross-functional teams to ensure swift and effective execution.

• Own the business entrusted to you and directly influence how it scales and evolves.

We are looking for individuals with a strong ownership mindset who enjoy solving operational challenges and building scalable processes.

What We Need

• 1–4 years of experience in operations, consulting, strategy, or related roles
• Demonstrated ability to lead teams and drive projects independently
• Strong problem-solving and execution capabilities
• Someone who believes great outcomes are built through both intelligence and hard work

What You Can Expect

• A high-ownership work environment with significant growth opportunities
• Opportunity to work closely with leaders known for operational excellence and customer obsession
• Freedom to challenge the status quo and improve how things are done
• Strong internal mobility and growth opportunities within the organization

Diversity & Inclusion

At Urban Company, we are committed to providing equal and fair employment opportunities while fostering an inclusive work environment. We strive to maintain a workplace free from discrimination or harassment based on age, color, physical ability, marital status, parental status, ethnicity, religion, sexual orientation, or gender identity.