Senior Central License Admin, Corporate IT

About the Team: Corporate IT keeps our business running securely and efficiently. The Centralised License Admin (CLA) team manages enterprise software licences across Shopee and Sea’s global operations, ensuring effective governance, compliance and access.

In this role, you will manage centrally controlled software licences across their lifecycle, including utilisation, renewals, optimisation and cost management. You will also leverage AI, automation and data insights to streamline processes, reduce manual work and improve overall user experience.

If you enjoy solving operational challenges, collaborating across teams and using technology to drive improvements, this role offers the opportunity to make a meaningful impact!

Job Description: Own & Improve Licence Management

• Manage the end-to-end lifecycle of centrally managed software licences, including allocation, renewals, transfers and revocation.
• Drive AI, Generative AI and automation initiatives to streamline processes, improve self-service and enhance user experience.
• Maintain accurate licence, subscription and entitlement records, with clear governance and controls.
• Identify opportunities to improve operational efficiency, scalability and turnaround time.
• Provide guidance to stakeholders on software licensing, usage and entitlement matters.

Turn Licence Data into Business Value

• Analyse utilisation trends to identify underused, duplicate or unnecessary licences.
• Drive licence optimisation, reuse, rightsizing and cost avoidance.
• Partner with IT Procurement and business teams on renewals, demand planning and future licence needs.
• Recommend appropriate licence quantities and subscription models.
• Develop dashboards and insights on cost, utilisation, risk and optimisation opportunities.

Requirements: What We Are Looking For

• Strong experience in software licence management, software asset management, IT operations, IT service management, technology procurement or a related area.
• Strong experience managing software licences, subscriptions, utilisation, renewals and governance.
• Good understanding of licence optimisation and cost management.
• Experience working across multiple stakeholder groups, including IT Helpdesk, IT Procurement, Finance, vendors and business teams.
• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations.
• Experience improving processes, driving automation or participating in digital transformation initiatives.
• Strong communication skills and confidence engaging both operational teams and stakeholders.
• Able to work independently, make sound decisions and manage multiple priorities.

AI and Digital Experience

• Generative AI tools such as Microsoft Copilot, ChatGPT, Claude, Codex or Gemini
• Workflow automation using Power Automate, UiPath or Automation Anywhere
• Data analysis and automation using Python, SQL, Excel or Power BI
• AI-enabled chatbots, self-service solutions or knowledge-management tools
• Process automation or digitalisation projects
• Using data to identify trends, anomalies and optimisation opportunities