Senior Change Manager

Company Description

Do amazing work

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

About Viva Energy

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

Job Description

We have a Senior Change Manager opportunity on a 24-month fixed-term contract with Viva Energy Australia. We’re looking for experienced professionals who can bring structure to complexity, influence at all levels, and ensure change doesn’t just land it sticks.

The Senior Change Manager will lead change enablement for a major commercial transformation, driving adoption across complex retail and operational environments to deliver tangible business outcomes and embed a unified operating model.

Responsibilities & Requirements

• Lead change strategy and delivery for the Retail transformation program and assigned initiatives
• Partner with business and technology stakeholders to align on change impacts and priorities
• Conduct change impact and readiness assessments and translate these into practical, role-based actions
• Translate process and system changes into clear, simple and user-friendly guidance (e.g. QRGs, job aids)
• Design and deliver targeted engagement, communication and training aligned to frontline and operational needs
• Drive adoption across corporate (including SSO), operational and frontline retail teams
• Equip and support leaders (e.g. store and operational leaders) to reinforce and embed change
• Align change activities to operational delivery to minimise disruption to business and customer experience
• Monitor and report on readiness, adoption and stakeholder sentiment to project leadership
• Identify and mitigate change risks, resistance and adoption barriers
• Support transition to BAU, including post-go-live support and stabilisation

Qualifications

• Proven experience delivering change across medium–large business or tech transformations
• Experience working in hybrid environments (Agile & Waterfall)
• Hands-on with Jira, Confluence, or similar tools to track and align change activities
• Strong experience in complex organisations with frontline, operational, and corporate stakeholders
• Skilled in change impact & readiness assessments and driving adoption
• Experience partnering with program, project, and technical teams across multiple streams
• Relevant tertiary qualification (business, psychology, communications, or similar)

Desirable:

• Formal change certification (Prosci/ADKAR or equivalent)
• Experience in retail, operations, infrastructure, or large enterprise transformations
• Exposure to phased rollouts and post-implementation support

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia, therefore we will not be accepting applications via external recruitment agencies.