Senior Claims Adjuster, Physical Damage

About Us About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details What You Will Do

The Senior Claims Adjuster, Physical Damage is responsible for handling of automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims. The claims are of varying from moderate to complex. The successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Claims Adjuster, Physical Damage ensures claims are properly investigated, evaluated, and resolved in a timely manner.

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to complex
• Manage challenging coverage claims with tact and professionalism
• Timely, accurate reserving in line with Corporate protocols and guidelines
• Maintain control over expenses through pro-active handling techniques
• Direct vendor partners as necessary
• Obtain approval from Manager on claims above authority
• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
• Perform other tasks and duties as assigned by the Unit Manager

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Minimum of 6+ years experience handling casualty claims or related experience
• CIP or working towards designation
• Active provincial licensing as required
• Post-secondary education or equivalent experience
• Strong organizational; decision making and problem solving skillset
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Fluent in English and French would be an asset
• Excellent communication skills, both written and verbal

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.