Senior Claims Adviser

Senior Claims Adviser

Due to some recent changes within our Claims Team, we have an exciting opportunity for a Senior Claims Adviser to join the Claims Team. This is a newly established position provides a unique opportunity to help shape and influence how we operate.

You’ll have the opportunity to contribute to and improve our claims workflows and team functions, with a focus on efficiency, consistency, capability and, most importantly, the experience we deliver to our clients.

This could be the right next step for an experienced Claims Adviser ready to broaden their influence, or an existing Senior Claims professional looking for an opportunity where your experience can have a wider impact.

Your role will include:

• Managing your own portfolio of claims while providing technical expertise, support and guidance to Claims Advisers.
• Acting as the first escalation point for complex claims requiring additional oversight due to complexity, vulnerability, financial exposure, reputational risk or client sensitivity.
• Reviewing coverage, liability, policy interpretation, claim strategy and settlement approaches.
• Reviewing claims files and providing technical feedback and guidance to improve the quality, consistency and accuracy of claims management and decision-making.
• Supporting quality assurance, audits and continuous improvement initiatives.
• Supporting the Claims Manager with workflow, prioritisation and operational decisions.
• Acting as a delegated technical authority and deputy to the Claims Manager when required.

What we are looking for

• Professionally qualified - Minimum 4 years' experience within the New Zealand Fire and General insurance industry, with significant claims experience.
• NZCFS Level 5 (V2) qualification desirable, with experience managing complex claims within domestic and commercial claims.
• Strong Technical skills - Strong technical knowledge and confidence with a sound understanding of policy wordings, coverage, exclusions, endorsements, liability and claims strategy.
• Client-focused - A strong commitment to client advocacy, empathy and delivering outstanding service.
• Strong communicator and collaborator - Clear, confident communication with clients, insurers, assessors, loss adjusters, repairers and other industry professionals.
• A natural mentor - A genuine interest in sharing knowledge, supporting others and helping people grow.
• Proactive and curious - A natural curiosity about how things work and a mindset focused identifying opportunities to help improve efficiency, consistency and client outcomes.
• Reliable and accountable – Dependable, organised and committed to following through on responsibilities, meeting deadlines and delivering consistently high standards for clients and colleagues.

Why join us?

As one of New Zealand's trusted independent brokerages, we've built a reputation over more than 30 years for exceptional client service, strong relationships, and creating a workplace where people genuinely enjoy coming to work.

It's why many of our team members choose to build long-term careers with us.

Investment in your career

• Interesting and varied work within insurance and client advisory roles
• Ongoing learning and development opportunities
• Access to IBANZ, NZbrokers and CPD programmes
• Opportunities to grow your career with us

Wellness and social activities

• Flexible Working: Up to two days working from home per week, subject to completing competency requirements and meeting role expectations.
• Medical, Life and Income Protection insurance
• Discretionary customer-focused incentives
• Fresh fruit provided weekly
• Fortnightly paid lunch
• Regular social events, including Friday drinks

Location

• Convenient Lower Hutt location, right by Queensgate Mall.
• A connected and supportive workplace where people enjoy coming to work, building genuine relationships and celebrating successes together.
• A modern office designed to provide a comfortable and welcoming environment.

Apply Now – Tell us why this role is perfect for you!

We’re open to hearing from people who may not tick every box but can demonstrate the technical capability, mindset and potential to succeed.

In your application, we’d love to hear about:

• A little about you and what you would bring to the role
• Your key strengths and areas of expertise
• What you’re looking for in your next opportunity
• How you’d like to grow and develop
• What interests you about joining our team

Note: Applications will be reviewed as they are received, and the advert may close once the right person is found.