Senior Claims Manager

About the Role

Britannia has an excellent opportunity for two Senior / Claims Handlers based in our Tokyo and Kobe offices, to join us to handle P&I claims. We are looking for enthusiastic individuals who are genuinely passionate about maritime insurance.

Your Responsibilities

Your responsibilities will include the following:

• Responsible for providing assistance/advice to members of the Club in relation to their claims.
• Other duties include estimation of files, attending meetings as necessary, meeting visiting correspondents and lawyers and preparation of file notes.
• Working as a member of a team dealing with Members based in allocated region, reporting as prescribed in the procedures manual.
• To handle P&I claims as delegated by the Claims Director, including cargo, collision, FFO and other types of claim.
• To assist with the handling of claims occurring in Japan in the capacity of the port correspondent.
• Manage Member contractual reviews including service, tug, rail, terminal, depot and stevedores and armed guards.
• To meet visiting Members, lawyers, surveyors and other experts as appropriate.
• To provide general advice and assistance as required by the Members.
• To attend and contribute to internal meetings as appropriate.
• To assist providing correspondent services to the Club’s global membership for matters arising in Japan. Duties to include liaising with the vessel, owners / operators, agents, port authorities, medical assistance providers, and other parties as may be required in relation to P&I claims.
• Ad hoc duties as required.

About You

Knowledge/Experience

• Claims handling experience, preferably gained from within a P&I club, ship owners or ships agents.
• Familiar with maritime liabilities.
• Understands all elements of P&I related claims and capable of managing casualty cases to a high standard.
• Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc)
• Knowledge of insurance software e.g. BPMS System equivalent

Qualifications/Education

• Graduate (preferably in a maritime-related subject).

Competencies

• Communication – ability to quickly assimilate information, establish key issues and to express them effectively and succinctly in writing and verbally
• Customer focused – recognises the needs of external / internal customers and consistently delivers and meets promises made.
• Judgement – collates the required information, involves the appropriate people to ensure the best decisions are made and subsequently implemented.
• Detail orientated – ability to work accurately with detailed information and work to key dates and/or milestones.

About Us

Tindall Riley manages three insurance businesses. The Britannia Group ( Britannia P&I ), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.

At Tindall Riley, our culture is defined by our core values :

• We think mutual: Our primary focus is serving our member’s needs and we are committed to providing the best service.
• We are one team : We collaborate across associations, teams, and geographies to deliver on our shared mission.
• We take ownership : We each contribute with pride, initiative, and accountability—bringing energy and focus to our work.
• We communicate respectfully : We listen, share openly, and value diverse views, fostering a culture of trust and transparency.
• We embrace the future : We’re open minded, adaptive to change, and curious about new technologies and ways of working.

We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days from home. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and connect with each other.

We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.

To find out more visit our websites: tindallriley.co.uk , britanniapandi.com,

griffin-insurance.co.uk , wrenmutual.co.uk