Senior Client Advisor / Client Advisor

Roles & Responsibilities

Sales Targets Achievement

• Consistently achieve or exceed monthly and quarterly individual sales plan.
• Strengthen and develop relationships with existing clients.
• Consistently and accurately capture all client data in support of building and developing lasting client relationships and to obtain client feedback.

Service Excellence & Clienteling

• Engage with all customers to ensure consistent delivery of exceptional service.
• Develop and maximize customer base through client registry and other sales tools to achieve annual sales target.
• Utilize Client Book system to proactively communicate on important occasions and events.

Store Operations

• Assist in stock take
• Perform activities to assist in completing monthly audit checklist
• Ensure store is properly maintained

Corporate Standards and Directives

• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

Requirements

• Minimum 2-3 years of luxury retail sales experience.
• Pleasant, self-motivated, energetic with good interpersonal skills and attentive to details.
• Fluent in Cantonese & Mandarin.  Good command of English is an advantage
• Candidates with more experience may be considered as Senior Client Advisor