Senior Client Advisor

Department: Retail

Position Title: Senior Client Advisor

Reports To: Store In charge

Direct Reports: NIL

Expectations on Role and Responsibilities:

• Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).

• Offer and excellent level couture service at all times across all categories.

• Mentors other client advisors on journey and KPI improvement and is a key teamplayer

• Foster sales in partnership and OTO appointment routine.

• Naturally integrates digital tools in selling and clienteling activities. Key competencies:

• Has a proven selling and clienteling skills.

• Has a collaborative mindset.

• Has excellent communication and story telling skills.

• Is able to sell all categories.

• Strong product knowledge to support the team in product maintenance, replenishment, display.

• Is a contributor to the correct operations of the store.