Senior Client Advisor | Full-time | Perth

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

About the Role

We are seeking an experienced Senior Client Advisor to join our Perth store. In this role, you will deliver exceptional customer service in line with Tiffany & Co.’s standards, using your product knowledge, selling skills and client follow-up to build strong client relationships and drive sales.

You will be responsible for achieving and exceeding individual sales and clienteling targets, while supporting and coaching the team to maximise sales performance. You will also assist the Management team with store opening and closing procedures and help ensure the smooth day-to-day running of the sales floor.

As a Tiffany Senior Client Advisor you will:

• Achieve individual annual net sales targets by building strong client relationships and delivering the Tiffany Touch and the highest standards of customer service.
• Assist clients with product selection through consultative selling, strong product knowledge and the application of Tiffany & Co.’s selling standards.
• Build lasting client relationships through personalised service and proactive clienteling.
• Drive client retention and repeat business through effective follow-up and relationship management.
• Represent the Tiffany & Co. brand through professional presentation, behaviour and a commitment to luxury service standards.
• Handle client enquiries, concerns, and complaints professionally and effectively.
• Work collaboratively with the boutique team to support business initiatives and achieve overall store objectives.
• Support Client Advisors through coaching and mentoring to strengthen selling skills and improve sales performance.

Experience:

• Minimum two years retail experience preferably within the jewelry industry
• Previous expert selling experience
• Demonstrable problem-solving ability
• Strong customer service ethics
• Excellent communications skills – verbal and written
• Strong computer skills – Word, Excel and CRM
• Flexible working availability, including evenings, weekends and public holidays
• Previous experience in a luxury retail environment
• Previous senior sales experience
• Gemology Certificate/Diploma preferred

Benefits

• Generous salary, employee merchandise benefits and milestone gifts.
• High performing, caring, fun and dynamic team.
• Culture focused on collaboration, innovation, wellbeing and growth.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive and socially connected team environment.

About the business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.