Senior Client Experience Executive

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have exceptional client service and hospitality mindset with the ability to deliver personalized luxury experiences.​ You have strong planning, coordination and organizational skills, with attention to detail and the ability to manage multiple priorities. You have excellent communication and relationship-building skills to collaborate effectively with clients, internal teams and external partners.​ You are proactive, adaptable and solutions-oriented, demonstrating professionalism, discretion and a strong understanding of luxury retail standards. ​You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Deliver exceptional, personalized client experiences across all touchpoints, including tailored hospitality, reservations, VIP appointments and High Jewellery presentations.

Support clienteling and business objectives through appointment coordination, follow-ups, data management, gifting, deliveries and personalized experiences.

Coordinate Maison events, Salon activations and exhibitions, ensuring seamless execution, client engagement and adherence to Maison standards.

Manage daily Salon operations, including supplies, inventory, vendors, maintenance, budgets and operational requests.

Represent the Maison with professionalism and strong knowledge of its collections and savoir-faire, while fostering collaboration with Boutique teams, sister Maisons and partners.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Salon Manager, the Retail Director SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.

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