Senior Client Officer (CO)

Senior Client Officer (CO)

The Senior Client Officer is responsible for ensuring excellence in client relationships, driving growth, and creating value across a portfolio of key clients . The CO acts as the Voice of the Client within Ipsos , connecting clients with the best expertise, solutions, and service capabilities available across the organization.

Key Responsibilities

1. Client Strategy

• Develop a deep understanding of the client's industry, business context, growth priorities, and strategic challenges.
• Build a long-term vision and growth strategy for each client.
• Create and maintain account plans in collaboration with Service Line Leaders (SLLs).
• Map client stakeholders, decision-makers, competitive landscape, and growth opportunities.
• Align with global client teams when relevant.

2. Business Growth & Revenue Management

• Own and deliver revenue targets across the client portfolio.
• Execute account plans to achieve growth objectives.
• Identify new business opportunities and expand Ipsos' presence within client organizations.
• Introduce innovative research approaches and strategic insights that create business value.
• Collaborate with clients to evolve research programs and retain business relationships.
• Mobilize Ipsos experts and Service Lines to maximize client success.

3. Client Relationship Management

• Build trusted advisor relationships with senior client stakeholders, including C-suite executives.
• Extend engagement beyond Insights teams to broader business decision makers.
• Ensure client satisfaction across ongoing projects.
• Connect insights and previous work to provide strategic recommendations and added value.
• Bring thought leadership, innovation, and fresh ideas to clients.

4. Contract & Service Delivery Management

• Ensure the right resources and expertise are allocated to client projects.
• Support efficient resource planning and prioritization.
• Monitor service quality and client satisfaction.
• Manage escalated issues, risks, and client challenges.
• Provide feedback to Service Lines on innovation needs and service improvements.

5. Reporting & Governance

• Manage and report opportunity pipelines.
• Maintain accurate CRM information.
• Track account performance and progress against business objectives.

Accountabilities

The CO is accountable for:

• Achieving revenue targets for assigned clients.
• Delivering country-level gross margin objectives.
• Building and executing client account plans.
• Driving collaboration across Service Lines to maximize client value and growth.

Key Skills & Experience

Experience

• 10+ years of professional experience.
• Strong client relationship management experience.
• Experience managing multiple stakeholders and senior executives.
• Proven business development and revenue generation track record.
• People management experience.
• Experience outside traditional market research (e.g., consulting or client-side roles) is desirable.

Business & Technical Skills

• Industry and client knowledge.
• Market research and growth strategy expertise.
• Strategic advisory capabilities.
• Business development and opportunity identification.
• Negotiation and influencing skills.
• Financial and pricing acumen.
• Risk, issue, and crisis management.

Leadership & Behaviors

• Executive presence.
• Strategic thinking and decision-making.
• Strong communication and presentation skills.
• Ability to influence senior stakeholders.
• Collaboration and team leadership.
• Client-centric mindset with a passion for growth.
• Intellectual curiosity and innovation mindset.
• Ability to operate effectively in an international environment.

One-Line Summary