Senior Client Operations (Media Experience)

This position is available in Costa Rica, Colombia and Peru.

We are looking for a Senior Client Operations Analyst to join our team and support the financial and operational management of client accounts within a dynamic media and advertising environment .

This role combines Finance, Client Operations, and Media , so we are looking for someone with a strong financial background who also has previous experience or working knowledge of the media / digital advertising industry .

The ideal candidate is analytical, highly organized, client-oriented, and comfortable managing multiple stakeholders, processes, and priorities in an international environment.

What will you do?

• Manage and coordinate financial and operational processes for client accounts.
• Support billing, invoicing, payments, reconciliations, and financial reporting activities.
• Work closely with Finance, Media, Operations, and Client teams to ensure accurate and timely execution of processes.
• Act as a key point of contact for clients, managing inquiries, follow-ups, and operational requests.
• Review financial information and identify discrepancies, risks, and opportunities for improvement.
• Support processes related to media billing, media spend, campaign-related financial information, and client reporting .
• Monitor deadlines, deliverables, and SLAs to ensure operational excellence.
• Analyze large volumes of data and prepare reports using Excel.
• Coordinate with multiple stakeholders across different markets and teams.
• Identify process improvements and proactively propose solutions.
• Ensure accuracy and quality across all financial and operational deliverables.

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Marketing , or a related field.
• 3+ years of experience in Finance, Client Operations, Business Operations, Billing, or a related area.
• Strong experience with billing, invoicing, reconciliations, payments, and financial reporting .
• Previous experience working directly with clients and/or external stakeholders .
• Previous experience or working knowledge of Media, Digital Marketing, Advertising, or Media Operations is required.
• Basic understanding of concepts such as media campaigns, media spend, digital advertising, media billing, or campaign performance .
• Intermediate-Advanced or Advanced Excel skills , including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work with high volumes of information.
• English B2+ / Upper-Intermediate or higher.
• Experience working with international clients or global teams is a plus.