Senior Client Partner

Overview

Job title: Senior Client Partner

Department: Commercial

Reports to: Gary Boon – CEO

Location: Newcastle upon Tyne (Hybrid)

Role type: Full time/permanent

About Shout

Shout is a digital agency based close to the Newcastle Quayside. We help ambitious organisations from a range of sectors use technology to solve real business challenges, providing services across customer experience, web and mobile engineering, cloud and AI.

We work closely with our clients to understand what they’re trying to achieve, identifying opportunities for improvement and delivering digital transformation that makes a measurable difference.

We’re a collaborative team of people who combine expertise with a genuine enthusiasm for technology. We value people who are proactive, commercially minded and passionate about innovation.

About the role

As a Senior Client Partner at Shout, you’ll own and grow client accounts, managing and developing relationships with valued clients throughout their journey with the company. You’ll be the client’s ‘partner’ for all aspects of their digital strategy, helping them with, and contributing to, the digital element of their business plan.

You’ll work closely with clients and our internal teams, bringing together commercial thinking, strategic insight and practical delivery expertise. You’ll lead on delivery of your clients’ projects, ensuring that their business goals are understood and delivered.

Main duties

• Identify stakeholders within existing and potential client businesses, and build positive, persuasive relationships with them.
• Write inspiring proposals and generate/suggest content that can help drive sales.
• Take an active role in pitching for and winning new business.
• Develop innovative, accurate and achievable account plans.
• Lead the delivery of your clients’ projects, including conceptual planning, budgeting, control and monitoring of all phases.
• Keep up to date with relevant emerging trends and stay abreast of what is happening within your clients’ sectors.

The ideal candidate

• Experience working in an agency environment in digital/software/technology.
• A track record in relationship management and business development.
• Excellent verbal and written communication skills.
• Great project management skills.
• Strong analytical, planning, and organisational skills, with an ability to manage competing client demands.
• Knowledge of Agile methodologies, including SCRUM.

How we work

• Modern, city-centre office with kitchen, pool table, shower and a great view!
• 3/2 hybrid working pattern
• Core office hours of 10-4

Benefits

• Competitive salary
• 25 days holiday + bank holidays
• Employee Assistance Programme
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Corporate travel pass and Cycle2Work scheme

Work Location: Hybrid remote in Newcastle upon Tyne NE1 2JE