Senior Client Relationship Manager

About Them Our client is a well-established consulting organisation that partners with businesses and individuals through periods of workforce change, career transition, leadership development and organisational transformation.

Known for delivering high quality, people-centred services, they work closely with organisations to support employees through change while helping businesses achieve positive workforce outcomes. Their collaborative and values-driven approach has earned them a strong reputation as a trusted partner to clients across a range of industries.

About the Role As a Senior Client Relationship Manager, you will act as a trusted advisor to a portfolio of established clients, building strong relationships with senior HR and business leaders while ensuring the successful delivery of workforce transition and career coaching programs.

This is a unique role that combines client relationship management, account growth and service delivery with hands-on career coaching. You will work closely with organisations navigating workforce change, identifying opportunities to strengthen partnerships while providing practical support and coaching to individuals during career transition.

Key responsibilities include:

• Managing and growing a portfolio of key client relationships
• Building trusted partnerships with senior HR and business stakeholders
• Identifying opportunities to expand and enhance existing client engagements
• Leading the delivery of workforce transition and change programs
• Coordinating stakeholders, communications and service delivery activities
• Monitoring program progress and providing client reporting
• Delivering one-on-one career coaching and transition support
• Assisting individuals with resume development, interview preparation, job search strategies and career planning
• Supporting proposals, presentations and business development activities as required

About You You are a commercially minded relationship manager who enjoys building trusted partnerships and delivering positive outcomes for both clients and individuals.

You bring a background in HR, talent acquisition, recruitment, career transition, workforce consulting or a related people-focused environment, and are comfortable operating at both a strategic and hands-on level.

To be successful, you will possess:

• Experience managing client or stakeholder relationships within HR, recruitment, talent, consulting or professional services environments
• Strong relationship building skills and the ability to influence senior stakeholders
• Experience supporting organisations through workforce change, career transition or talent-related initiatives
• Confidence providing coaching, guidance and support to individuals navigating career change
• Strong project coordination and organisational skills
• Excellent communication and presentation capabilities
• A proactive and commercially aware approach to account management and business growth
• High levels of professionalism, integrity and discretion

Highly Regarded

• Experience in outplacement, career transition, HR consulting, talent management or recruitment
• Exposure to restructures, workforce change or organisational transformation programs
• Career coaching, leadership coaching or related coaching qualifications

About Applying
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For specific questions about this role, please contact Vicki Treeby at [email protected]